Femi Crown

ABOUT

I’ve been in B2C marketing and sales for over eight years. As a professional customer service representative, I have experience providing product and service information to customers, managing incoming calls and customer inquiries, and generating sales leads that result in new customers. I am committed to finding the best solutions for my customers’ needs. Outside of work, I enjoy researching and listening to music.

EDUCATIONAL QUALIFICATION

• Atlantic International University

1. Sc. Educational Psychology (in view)

• University of Abuja, Nigeria                                                                                                             Sc. Economics

EMPLOYMENT HISTORY

• Atlantic International University, US                                                 2017 till date

Post: Admissions Counselor

Duties:

• Handling prospects inquiries via phone (inbound and outbound calls), email and chat.
• Maintaining prospects and students record via Prospect Management System (CRM).
• Corresponding with Prospects via Outlook, Skype for Business, Xlite, WhatsApp, MicroSIP, etc.
• Conducting phone interview to determine prospects eligibility for university programs.
• Making high volume of outbound calls to prospective students seeking admission using the university’s established call structure.
• Verifying prospects academic documents to determine their eligibility for university program.
• Handling Students Enrollment.
• Following up on new leads and referrals via phone, email, chat and social media platforms.
• Creating audience-specific emails and providing student support services. I am
• working and collaborating remotely with staff and prospective students.

• Kola Bajomo & Co                                                                                     2013-2017

Post: Executive Assistant

Duties:

• Handled company’s correspondence
• Drafted and typed of company’s documents
• Handled company’s purchases.
• Handled inbound and outbound calls.
• Data entry.
• Scheduled appointments with clients.
• Provided answering service.
• Helped in the preparation of meetings, seminars and conferences.
• Handled travel arrangements.
• Maintained and periodically updated social media accounts.
• Provided customer services.
• Online Research.

Special Assignments

1. Recovery Agent Representative for National Pension Commission Recovery Exercise       January  2013 – 2017

• Assignment: Verified companies’ compliance to 2005 Pension Scheme and assessment of relevant data.
• Collected companies’ employees’ record of Pension Contributions from 2005 to August, 2012.
• Computed outstanding Pension Contributions with Interest Penalty from 2005 to August 2012 using Microsoft Excel.
• Delivered demand notice to default employers for payment of outstanding Pension Contributions and Interest Penalties.
• Enforced payment of outstanding Pension Contributions and Interest Penalties.
• Provided evidence of Payment of company’s Pension liabilities to Nation Pension Commission

1. Assistant Liquidator Representative South-East Zone             2015

Assignment: Sales of scrapped items of NITEL/MTEL in South-East Zone

• Marriot Securities & Investment Co. Ltd

(Subsidiary of Kola Bajomo & Co.)                                                1 Sept. 2011 – Dec 2012

Post: Public Relation Officer Abuja Branch

Duties:

• Managing clients’ accounts comprising the effective sales and purchase of clients’ stocks
• Marketing of prospective clients
• Account opening for prospective clients
• Handling verification of client’s certificates
• Conduct sales and marketing calls to book meetings with potential clients.

 HOBBIES

Reading, Playing Table Tennis, Football and Music